Returns and Exchanges Policy

We hope you're thrilled with your purchase! However, if it doesn't meet your expectations, returning an item is easy.

Reasons Eligible for Return:

• The product has quality defects.
• It was damaged during shipping.
• You received the wrong item or one that doesn't match your order, which can be returned or exchanged without affecting its resale value.

Conditions Not Eligible for a 14-Day Return Without Reason:

• Customized or personalized items.
• Products that have been used (electronics are considered used once powered on).
• Items showing wear on the product itself, functional parts, or accessories.
• If the outer packaging is missing or severely damaged beyond normal unpacking and affects resale, it's not eligible for a 14-day return without reason.
• Other items deemed non-returnable at the time of purchase due to their nature.
• Any condition where the item isn't in good shape and affects resale.

How to Initiate a Return:

For personal reason returns and exchanges: Email our after-sales service center within 14 days of receiving your order, as long as the item's resale condition is intact. Our team will review your request within 1-3 business days. Note that you are responsible for the return shipping costs.

For returns and exchanges due to quality issues: Email us at service@mail.kizioi.com within 14 days of receiving your order. Our customer service team will respond within 1-3 business days and cover the return shipping costs.

To return an item: Contact the courier company directly within 14 days of receiving your order. Once they collect the item, they will inform us about the refund details. We aim to process your refund within 15 business days. Please provide your order number, name, phone number, and reach out to our 24-hour online customer service for assistance.